We are considering to buy your products, how can I know the quality? I don't see any prices on your web site, can you tell why? Do you have office or representative or agent in our country? What is the minimum quantity we should buy? As I know some companies supply free samples, do you offer free samples? We make the payment, what we should do if you don't send us our goods? What is the delivery way to send our goods? By Courier, Air Cargo, Sea Cargo, depends on the weight or customers' request. Courier: 3-7 days (Door to Door Service, like DHL, TNT, UPS, FEDEX, weight over 21kgs is cheaper). Air Cargo: 5-10 days (Minimum 45kgs, some Airline companies request 100kgs). Sea Cargo: usually over 20 days (Some Sea port loose cargo is not available). How much I should pay for delivery charge? What we should do if your products can not run well?
1.
The quality of Chinese products is not the best while the price is cheap. Place one trial order and test it you will know the performance.
2.
Wide range products with different specification and different quality class concerned, not possible to put price list on the website. We always send the offer according to our customers' detailed inquiry!
3.
We don't have office in other country. Our main customers are end users, if necessary we will inform who is our customer in your country.
4.
We don't mind how much amount or how many quantity you want to buy, we will try our best to reach your requirements, if we can, we do! If your quantity is not convenient for production, we will inform the minimum quantity.
5.
We don't offer any free samples, and not possible to offer free samples since we are facing so many customers. Also Free samples is already a history, now almost no factory offer free samples to a new customer.
6.
It is impossible to happen! If you send us the money, please inform us or send us the receipt copy of Bank Wire Transfer so that we can make the production and arrange shipment as soon as possible. If we can not make the shipment due to some force majeure, we will return back the money.
7.
8.
When you place an order, we will calculate the approximate gross weight, multiply current freight rate, plus Chinese Customs formalities & documents charges then we get the final charges. We will let you know and print it in the Proforma Invoice of your order. If we collect more, we will return back extra amount in your next order.
9.
If our products can not run well, please check whether the operation is correct? Also check whether there is problem with the machine? After get rid of these possibility then it may be the problem of our products. Send us the detailed report for our analyse, it is better if you can send back those used products so that our technician can check the problem. If it is our quality problem we will make compensation or replacement will be done as soon as possible.
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